**Introduction**

This Privacy Policy outlines how NYCUNO Incorporated, along with its subsidiaries, affiliates, and associated entities (collectively referred to as "NYCUNO," "we," "us," or "our"), gathers, utilizes, processes, and shares your personal information through our mobile applications, websites ("Apps" and "Websites"), and other services we provide globally (collectively, "Services"). This policy applies to all users, including consumers, agents, vendors, suppliers, partners (such as drivers, delivery personnel, and merchants), contractors, and service providers (collectively referred to as "you" or "your").

"Personal Information" refers to any data that can be used to identify you or from which you can be identified. This includes but is not limited to your name, nationality, phone number, financial details, interests, email address, images, government IDs, biometric data, race, birthdate, marital status, religion, health details, vehicle information, employment history, and financial records.

We typically collect, use, disclose, or process your Personal Information with your consent or in compliance with applicable laws, such as when:
- Required to meet legal obligations;
- Necessary to enter into or fulfill a contract with you; and/or
- Pursuant to our legitimate interests or those of others, including the purposes outlined in this Privacy Policy.

**I. COLLECTION OF PERSONAL INFORMATION**

We gather Personal Information about you in several ways and may combine data collected through various channels:

**Provided by You**
We collect your Personal Information when you provide it, such as when you:
- Complete registration forms or customize your profile;
- Submit information for eligibility assessments as a driver or delivery partner;
- Provide supporting documents like proof of disability or discount eligibility;
- Share details to become a merchant partner, vendor, supplier, or other partner;
- Engage with our social media pages;
- Participate in contests or events;
- Fill out surveys;
- Apply for loans, insurance claims, or financing products;
- Contact us via customer support channels;
- Agree to rides with audio/video recording features;
- Verify your identity through various methods; and
- Interact with our AI-powered services.

**Through Service Usage**
Personal Information may be collected during the normal operation of our Apps, Websites, and Services, including:
- Location data;
- Feedback and ratings;
- Transaction details;
- Interaction data with our platforms;
- Device information;
- Telematics data;
- Communication content within our apps; and
- Audio/video recordings during rides.

**In-Vehicle Applications or Devices**
We may install audio/video recording devices in vehicles to enhance safety and security for drivers, delivery partners, and passengers.

**From Other Sources**
We may collect Personal Information from sources like referral programs, business partners, credit bureaus, public records, emergency contacts, and marketing partners.

**Sensitive Personal Information**
Some collected data may be sensitive, such as racial or ethnic origin, religious beliefs, health data, or biometric information. We collect such data only with your consent and in strict compliance with applicable laws.

**Providing Others' Information**
If you provide Personal Information about others, you confirm you have their consent for collection, use, and disclosure as described herein.

**Minors' Information**
Parents or guardians should not allow minors to submit Personal Information. If disclosed, you consent to its processing and accept responsibility for the minor's actions.

**II. USE OF PERSONAL INFORMATION**

NYCUNO may use your Personal Information for the following purposes ("Purposes"):

**Service Delivery**
To provide, personalize, maintain, and improve our offerings, including:
- Account management;
- Eligibility verification;
- Payment processing;
- Safety monitoring;
- Personalized experiences;
- Internal operations and analysis;
- Security protection;
- User communications;
- Event participation; and
- Partner resource allocation.

**Safety and Security**
To ensure the safety and integrity of our Services, including:
- Driver screening;
- Unsafe behavior detection;
- Identity verification;
- Fraud prevention;
- Emergency response; and
- Compliance monitoring.

**User Support**
To resolve support issues, including:
- Concern investigation;
- Response improvement;
- Feedback handling; and
- Issue resolution communication.

**Research and Development**
For testing, analysis, machine learning, and product development to enhance our Services and develop new features.

**Legal Purposes**
For legal reasons, such as:
- Dispute resolution;
- Crime prevention;
- Legal compliance; and
- Rights protection.

**Marketing and Promotions**
To send marketing communications, including:
- Special offers;
- Newsletters;
- Event invitations; and
- Promotional materials.

You can opt out of marketing communications via unsubscribe links or app settings, though essential service messages will still be sent.

**III. DISCLOSURE OF PERSONAL INFORMATION**

We share Personal Information with various parties for the Purposes, including:
- Other users;
- Third parties related to your use of Services;
- Account administrators;
- Subsidiaries and affiliates;
- Service providers and business partners;
- Legal advisors and authorities; and
- Parties involved in business transactions.

**IV. RETENTION OF PERSONAL INFORMATION**

We retain your Personal Information for as long as necessary to fulfill the Purposes, unless a longer period is required or permitted by law. For example, selfie images are retained for up to ten years unless otherwise required.

**V. INTERNATIONAL DATA TRANSFERS**

Your Personal Information may be transferred internationally. We comply with legal obligations and ensure adequate protection measures are in place.

**VI. COOKIES AND RELATED TECHNOLOGIES**

We use cookies and similar technologies for various purposes, including functionality, analytics, and advertising. You can manage cookie preferences through browser settings or app options.

**VII. PROTECTION OF PERSONAL INFORMATION**

We implement reasonable measures to protect your Personal Information, though internet transmissions are not entirely secure.

**VIII. YOUR RIGHTS**

Under applicable laws, you may have rights to:
- Access and receive copies of your data;
- Correct or delete your data;
- Restrict or object to processing;
- Withdraw consent;
- Data portability; and
- Lodge complaints with data protection authorities.

Withdrawing consent may affect our ability to provide certain Services.

**IX. AMENDMENTS**

We may update this Privacy Policy, notifying you at least five business days before changes take effect. Continued use of our Services constitutes acceptance of any amendments.